Evorios connects neighbors — transactions happen directly between a host and a neighbor. Whether a refund applies depends on the type of transaction (rent, buy, or a free $0 giveaway) and the host's terms shown at booking. Payments and refunds are processed by Stripe; Evorios never holds your funds.
Evorios is a neutral platform, not a party to transactions between users. When a refund is due, it is issued through Stripe to the original payment method. Each listing may set its own cancellation terms, which are shown before you pay. Where a listing does not set specific terms, the defaults in this policy apply.
If a renter pays but does not arrive within the grace period, the booking may be marked as a no-show. In that case a no-show fee (set by the platform or listing) may apply, and the remainder of the payment is refunded to the renter. The host's item was reserved and unavailable to others during this time.
A security deposit is an authorization hold, not a charge. It is reserved on your card and released automatically once the item is returned and confirmed. If the host makes a damage claim within the claim window, the disputed amount may be captured; any remaining amount is released. See our Terms of Service for full deposit mechanics.
Because purchases are between neighbors, sales are generally final once completed, unless the host offers a return. If an item arrives materially not as described, you may open a dispute (see below). Deposits and holds do not apply to purchases.
Items offered for free are listed as a sale priced at $0 — no payment is taken, so no refund applies.
Where Evorios charges a service fee on a transaction, that fee is refunded together with the transaction when a full refund is issued (for example, when a host cancels). Where only a partial refund applies, service fees may be non-refundable, except as required by law.
If a rented item is returned late, late or overdue fees described in our Terms may be charged to the renter's card on file. These fees are not refundable once correctly applied.
If an item is damaged, not returned, or materially not as described, either party may open a dispute in the app. Evorios provides the transaction record, QR/PIN timestamps, photos, and messages to both parties, and may release or hold a deposit according to the app's process. Evorios does not arbitrate disputes or guarantee outcomes; refunds or charges follow the resolution between the parties or their payment provider.
If you believe a charge is incorrect, please contact us first so we can help resolve it. Filing a chargeback with your bank before contacting us may delay resolution. Payment disputes raised with your bank are handled through Stripe's dispute process.
To request a refund, contact us at support@evorios.com with your transaction details, or use the refund option on the relevant transaction where available.
Approved refunds are issued through Stripe to your original payment method. Depending on your bank or card issuer, it may take approximately 5–10 business days for the refund to appear. Authorization holds that are released may clear sooner.
We may update this policy from time to time. The date at the top reflects the most recent update. Material changes will be communicated by email or in-app notice.
Questions about refunds or cancellations: support@evorios.com